The Assurance Wireless Alternative You've Been Looking For.

Assurance Wireless is a government-supported Lifeline provider that offers free phone service to qualifying low-income individuals. It operates on the T-Mobile network and provides eligible users with a free smartphone and monthly talk, text, and data. Unfortunately, many customers report frustrating experiences with customer service, long hold times, and technical issues, leading to its current 1.3-star rating across major review platforms.

As of 2025, the Affordable Connectivity Program (ACP) has been paused due to lack of federal funding. This means that Assurance Wireless — like other carriers — is not currently offering ACP benefits. However, Lifeline is still active, and some providers like Cliq Mobile offer waitlist options for when ACP returns.

Yes, switching Lifeline providers is allowed and straightforward. If you're currently with Assurance Wireless and frustrated with their 1.3-star service, you can apply directly through Cliq Mobile. During the application process, you'll be asked to consent to a transfer of benefit — and once approved, your service will be switched to Cliq with no interruption in service. The entire process typically takes 2-3 business days, much faster than Assurance's average processing time.

If you’re looking for a Lifeline provider with better support, faster signup, and a more personalized experience, Cliq Mobile is a great alternative to Assurance Wireless. Other options include SafeLink Wireless, Life Wireless, and AirTalk — but few offer the combination of bilingual support, nonprofit outreach, and easy online enrollment that Cliq Mobile provides.

Yes, you can keep your existing phone number when switching from Assurance Wireless to Cliq Mobile. Number portability is guaranteed by federal regulations, and our team will handle the transfer process for you. Unlike Assurance Wireless, which often has delays in number transfers, Cliq Mobile completes most transfers within 24 hours of approval.

While Assurance Wireless has a 1.3-star customer service rating with frequent complaints about long hold times and overseas call centers, Cliq Mobile prioritizes responsive, US-based support. Our average hold time is under 5 minutes, and our representatives are empowered to solve issues on the first call. We also offer multiple support channels including phone, email, and live chat—options that Assurance Wireless customers frequently report as unreliable.